*,:after,:before{box-sizing:border-box;margin:0;padding:0}:root{--primary:#185fa5;--primary-dark:#0c447c;--danger:#a32d2d;--success:#3b6d11;--warning:#854f0b;--gray-50:#f8f9fa;--gray-100:#f1f3f5;--gray-200:#e9ecef;--gray-400:#adb5bd;--gray-600:#6c757d;--gray-800:#343a40;--radius:8px;--radius-lg:12px;--shadow-sm:0 1px 3px rgba(0,0,0,.08)}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-size:14px;color:var(--gray-800);background:var(--gray-100);line-height:1.6}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}.btn,button{display:inline-flex;align-items:center;gap:6px;padding:7px 16px;border-radius:var(--radius);border:1px solid var(--gray-200);background:#fff;font-size:13px;font-family:inherit;cursor:pointer;transition:background .15s}.btn:hover,button:hover{background:var(--gray-100)}.btn-primary{background:var(--primary);color:#fff;border-color:var(--primary)}.btn-primary:hover{background:var(--primary-dark);border-color:var(--primary-dark)}.btn-danger{background:var(--danger);color:#fff;border-color:var(--danger)}input,select,textarea{width:100%;padding:8px 12px;border:1px solid var(--gray-200);border-radius:var(--radius);font-size:13px;font-family:inherit;background:#fff;color:var(--gray-800);outline:none;transition:border-color .15s}input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(24,95,165,.1)}textarea{resize:vertical;min-height:100px}.card{background:#fff;border-radius:var(--radius-lg);border:1px solid var(--gray-200);padding:20px 24px}.badge{display:inline-block;padding:2px 9px;border-radius:4px;font-size:11px;font-weight:600}.badge-open{background:#e6f1fb;color:#185fa5}.badge-progress{background:#faeeda;color:#854f0b}.badge-resolved{background:#eaf3de;color:#3b6d11}.badge-closed{background:#f1efe8;color:#5f5e5a}.badge-high{background:#fcebeb;color:#791f1f}.badge-medium{background:#faeeda;color:#854f0b}.badge-low{background:#eaf3de;color:#3b6d11}.badge-urgent{background:#f0997b;color:#4a1b0c}.badge-admin{background:#eeedfe;color:#3c3489}.badge-tech{background:#eaf3de;color:#27500a}.badge-employee{background:#e6f1fb;color:#185fa5}table{width:100%;border-collapse:collapse;font-size:13px}th{text-align:left;padding:10px 12px;font-weight:500;color:var(--gray-600);font-size:12px;text-transform:uppercase;letter-spacing:.4px}td,th{border-bottom:1px solid var(--gray-200)}td{padding:11px 12px;vertical-align:middle}tr:last-child td{border-bottom:none}tbody tr:hover td{background:var(--gray-50);cursor:pointer}.form-group{margin-bottom:16px}.form-label{display:block;font-size:12px;font-weight:500;color:var(--gray-600);margin-bottom:5px}.form-row{display:grid;grid-template-columns:1fr 1fr;grid-gap:16px;gap:16px}.form-error{font-size:12px;color:var(--danger);margin-top:4px}.alert{padding:10px 14px;border-radius:var(--radius);font-size:13px;margin-bottom:16px}.alert-error{background:#fcebeb;color:var(--danger);border:1px solid #f7c1c1}.alert-success{background:#eaf3de;color:var(--success);border:1px solid #c0dd97}